| Message on printer display | What it means | What to do |
|---|
| 13.XX PAPER JAM [LOCATION] |
Media is jammed at the specified location (and
possibly at other locations). If the message persists after all jams
have been cleared, a sensor or sensor lever might be stuck or broken. |
For all jam messages, do the following: 1. Remove
jammed print media from the specified location. Check the entire paper
path for other pieces of media in the path. 2. Open and close the top
cover to clear the message. 3. Check sensors and flags in the paper path
for proper operation. |
| 13.0 PAPER JAM [LOCATION] |
A non-specific paper jam occurred. |
1. Remove jammed media from the specified
location. 2. Verify the paper tray is fully closed. 3. Inspect and/or
replace the feed and separation rollers. 4. Ensure there is no
obstruction in the path, such as a torn piece of paper. 5. Open and
close the top cover to clear the message. 6. Check sensors and flags for
proper operation. |
| 13.1 PAPER JAM OPEN INPUT TRAYS |
Paper-delay jam at paperfeed area. |
1. Ensure that paper trays are loaded and
adjusted properly so media can feed from the tray. It might be necessary
to reduce the stack height of media in the tray. 2. Check the input
area for obstructions such as media in the path. Also check to see if
the registration assembly damaged or unseated. 3. Replace any defective
sensors or flags. 4. Verify the media meets the specifications. 5. Check
the pickup feed and separation rollers for unusual wear. Replace as
needed. 6. Rotate the media in the input tray by 180° and/or turn it
over |
| 13.10 PAPER JAM CHECK DUPLEXER |
Jam at duplexer |
1. Check the duplexer and the rear area of the
printer for obstructions or damage. 2. Check the duplexer for proper
operation. Replace the duplexer if necessary. 3. Check also fuser and
rear diverter assembly for jamming issues. |
| 13.14 |
For Laserjet 5si. This error is caused by a defective paper control PCA |
Replace the paper control PCA |
| 13.2 PAPER JAM OPEN INPUT TRAYS |
Paper-stopped jam at paper-feed area. |
1. Check the input area for obstructions such as
paper in the path. Also check to see if the registration assembly is
damaged or if the transfer roller is out of place. 2. Replace any
defective sensors or flags. 3. Ensure the media does not exceed the
maximum length. 4. If multiple sheets are feeding, it might be necessary
to fan the media and reduce the stack height. Also, replace separation
pad. 5. Verify that the fuser is properly installed. |
| 13.20 PAPER JAM CHECK REAR DOOR |
Media stopped in the paper path during power on or when the top door was closed. |
1. Remove all media in the paper path, and then
open and close the top cover. 2. If the message persists after all media
is removed: Check if media is jammed in the prefeed area. Replace any
defective sensors or flags |
| 13.21 DOOR OPEN JAM |
The top cover was open while printing |
1. Clear the jam and close the top door. 2. If the message persists, check the top door switch for proper operation. |
| 13.5 PAPER JAM CHECK REAR DOOR |
Paper-delay jam at fuser. |
1. Check the transfer roller and small media belt
to ensure they are operating and can feed print media into the fuser.
2. Check the paper path for obstructions near the transfer roller, toner
cartridge, paper feed assembly, and fuser. 4. Try removing and
reseating the fuser. 5. Examine the fuser gears and drive gears for
wear. 6. If needed replace fuser or appropriate drive gears, or both. 7.
If false error message continues, replace DC controller. |
| 13.6 PAPER JAM CHECK REAR DOOR |
Paper-stopped jam at fuser. |
1. Check the paper path for obstructions at the
fuser and output/delivery area. 2. Reseat the fuser. 3. Replace any worn
drive gears, defective sensors or flags. |
| 13.99 PAPER JAM [LOCATION] |
A non-specific paper jam occurred. |
1. Remove jammed media from the specified
location. 2. Verify the paper tray is fully closed. 3. Inspect and/or
replace the feed and separation rollers. 4. Ensure there is no
obstruction in the path, such as a torn piece of paper. 5. Open and
close the top cover to clear the message. 6. Check sensors and flags for
proper operation |
| 20 INSUFFICIENT MEMORY |
The printer received more data than can fit in available memory. |
You may be trying to print a document that is too
complex for the printer's capacity (too many macros, soft fonts, or
graphics). Pressing GO may print the transferred data, but data may be
missing or skewed. If the file size of the print job exceeds printer's
onboard memory capacity, try adding more memory. Sometimes mismatched
software drivers over-inflate the size of a document and cause these
errors; you may want to download/install a different driver. If all else
fails, simplify the print job and print manageable segments at a time. |
| 21 PAGE TOO COMPLEX |
The data (dense text, rules, raster or vector graphics) sent to the printer is too complex |
Pressing GO may print the transferred data; but
some data may be missing or skewed. More memory may help. You can also
try a different driver, or simplify the print job by breaking it up into
manageable segments. |
| 40 EIO x BAD TRANSMISSION |
The connection has been broken between the
printer and the EIO card in the specified slot. (Data loss might occur
in this situation.) |
1. Press GO to clear the error message and
continue printing. 2. Reseat the EIO card in slot corresponding to [X].
3. Check cabling. 4. Replace the network card if needed. 5. Try a
different software driver. |
| 41.3 UNEXPECTED PAPER SIZE |
The printer detected a media size different from
what it was expecting. This is typically caused if two or more sheets
stick together in the printer or if the tray is not properly adjusted. |
1. Reload the tray with the correct print media size. 2. Ensure that
media in the tray is loaded under the front and back retaining tabs. 3.
If you are printing from tray 1, verify that the correct paper size is
selected in the control panel. 4. If you are printing from tray 2, 3, or
4, verify that any paper-size adjustments (length guide, width guide,
size-selector switch) on the paper tray have been made correctly. Make
sure the media is under the corner tabs. 5. After performing the actions
above, press GO. The page containing the error will automatically be
reprinted if jam recovery is enabled. (Or, you might want to press
CANCEL JOB to clear the job from the printer’s memory.)
For the 4000, 4050, and 4100 series the paper feed assembly could be
bad. Also the paper feed/registration sensors could be knocked out of
place. On EX engine printers this error is caused by a bad PIU (paper
input unit).
|
| 41.5 PRINTER ERROR |
The media reached the PS102 or PS103 sensor too early. |
1. This error usually occurs with smooth media, such as
transparencies or labels. If the problem persists when using tray 1,
load media one sheet at a time. If the problem persists when using trays
3 and 4, replace the feed and separation rollers. 2. Check sensors
PS102 and PS103 for proper operation.
For the 4000, 4050, and 4100 series the paper feed assembly could be
bad. Also the paper feed/registration sensors could be knocked out of
place. On EX engine printers this error is caused by a bad PIU (paper
input unit).
|
| 41.x PRINTER ERROR |
A temporary printing error has occurred. |
The page containing the error will automatically
be reprinted. If the error persists: 1. Reseat the connections to the
laser scanner and then to the engine controller board. 2. Replace the
laser scanner. 3. Replace the engine controller board |
| 49.XX PRINTER ERROR |
A firmware error occurred |
1. Press CANCEL JOB to clear the print job from
the printer memory. 2. Turn the printer off, and then turn the printer
on. You can try reprinting the job to see if it was a temporary error.
3. If error persists, try printing a job from a different software
application. If the alternate job prints, go back to the first
application and try printing a different file. (If the message only
appears with a certain software application or certainprint job, try
upgrading the printer driver and / or firmware.) 4. If the message
persists with different software applications and print jobs, disconnect
all cables to the printer that connect it to the network or printer.
Turn the printer off and delete the print queue. Then reboot printer AND
computer, reconnect cables, and try printing again. 6. Remove all EIO
devices from the printer (JetDirect cards, hard drives, etc.). If 49
error goes away, turn printer off, re-install EIO devices one at a time,
and reboot printer each time to determine which EIO device is failing.
7. If printing still fails with all EIO devices removed, remove all
memory DIMMs or third-party DIMMs from the printer. (Do not remove the
firmware DIMM-- printer won't function without this installed.) Turn the
printer on with DIMMS missing. If the error no longer exists, install
each DIMM one at a time, turn printer on, test printer. Replace a DIMM
if you determine that it causes the error. 8. Remember to reconnect all
cables that connect the printer to the network or computer. 9. If the
error persists, replace the firmware DIMM. 10. If error persists,
replace the formatter. |
| 50.X FUSER ERROR |
A fuser error has occurred. |
1. Turn the printer off, wait 10 minutes, and
then turn the printer on. 2. If the message persists, reseat the fuser.
If that does not work, replace the fuser. To check the fuser, turn the
printer off and remove the fuser. Measure the resistance between the
fuser connectors. If it is not within the proper range, replace the
fuser. If there is not continuity between the fuser connectors neutral
and hot with the fuser removed, replace the fuser. If the problem is not
related to the fuser, replace the engine controller board. |
| 50.4 PRINTER ERROR |
A problem exists with the customer’s line voltage. |
1. Remove the printer from any UPS supplies,
additional power supplies, or power strips. 2. Plug the printer into a
wall outlet and see if this resolves the problem. 3. If the printer is
already plugged into a wall outlet, try another power source in the
building that is independent of the one currently being used. 4. The
line voltage and current source at the printer location might need to be
inspected to ensure that it meets the printer’s electrical
specifications. |
| 51.X PRINTER ERROR |
A loss of beam-detect occurred. X description: 1 = Beam-detect error 2 = Laser error |
1. Press GO. The page containing the error will
automatically be reprinted. 2. Turn the printer off and then on. 3.
Reseat cables to the laser/ scanner and engine controller. 4. Replace
the laser/scanner. 5. Replace the DC controller. |
| 52.X PRINTER ERROR |
The laser scanner speed is incorrect. X description: 1 = Scanner startup error 2 = Scanner rotation error |
1. Press GO. The page containing the error will automatically be
reprinted. 2. Turn the printer off and then on. 3. Reseat cables to the
laser/ scanner and engine controller. 4. Replace the laser/scanner.
|
| 53.XY.ZZ PRINTER ERROR |
There is a memory error with an accessory. The
DIMM that caused the error will not be used. Values of X, Y, and ZZ are
as follows: X = DIMM type 0 = ROM 1 = RAM Y = Device location 0 =
internal memory (ROM or RAM) 1 to 4 = DIMM slots 1, 2, 3, or 4 ZZ =
Error number 0, 1, 2 = Unsupported o unrecognized memory 3 = Failed RAM
test 4, 5 = Exceeded maximum RAM or ROM size 6 = Invalid DIMM speed 7 =
DIMM reporting information incorrectly 8 = DIMM RAM parity error 9 = ROM
needs to be mapped to an unsupported address 10 = DIMM address conflict
11 = PDC XROM out of bounds 12 = Unable to make a temporary mapping |
1. Turn the printer off, and reseat or replace the specified DIMM. 2.
Try the DIMM in another slot. (The firmware DIMM must remain in slot
#4—the lowest DIMM slot.) 3. Replace the DIMM that caused the error.
|
| 54.1 REMOVE SEALING TAPE alternates with FROM TONER CARTRIDGE |
The toner cartridge has been installed without removing the sealing tape. |
1. Open the top cover and remove the toner
cartridge. 2. Pull the sealing tape tab to remove the strip. 3.
Reinstall the toner cartridge and close the top cover. |
| 54.4 PRINTER ERROR alternates with CYCLE POWER TO CONTINUE |
A problem exists with the customer’s line voltage. |
1. Remove the printer from any UPS supplies,
additional power supplies, or power strips. 2. Plug the printer into a
wall outlet and see if this resolves the problem. 3. If the printer is
already plugged into a wall outlet, try another power source in the
building that is independent of the one currently being used. 4. The
line voltage and current source at the printer location might need to be
inspected to ensure that it meets the printer’s electrical
specifications. |
| 55.xx PRINTER ERROR alternates with CYCLE POWER TO CONTINUE |
An internal communications error occurred. |
The page containing the error will automatically
be reprinted. 1. Check the power at the customer’s location. 2. Replace
the formatter and/or firmware DIMM. 4. Replace the engine controller
board. 5. Replace the formatter board. (On the 5si, 8000, 8100 this
could be a fuser problem. Try replacing the fuser.) |
| 56.X PRINTER ERROR |
An incompatible combination of input/ output bins
was selected. X = description: 1 = Illegal input or bad accessory
connector 2 - Illegal output The page containing the error will
automatically be reprinted. |
1. Turn the printer off, and then turn the printer on. 2. Check the printer’s configuration. 3. Verify accessory connection. |
| 57.X PRINTER ERROR |
A fan failure was detected. X description: 4 = Printer fan 7 = Duplex fan |
1. Check the fan’s connector and make sure the
fan is not blocked. 2. Replace the fan. On older style printers this is
often caused by a bad main motor. (Older style printer being printers
with halogen heating elements in the fuser - 4, 4+, 5, 4si, 5si, etc). |
| 58.2 PRINTER ERROR |
An environmental thermistor (TH3) failure occurred. |
1. Turn the printer off, and then turn the
printer on. 2. Verify the environmental thermistor cable is securely
connected. 3. Replace the environmental thermistor. 4. If the error
persists, replace the engine controller board. |
| 59.X PRINTER ERROR |
A main motor error occurred. X description: 0 = Motor error 1 = Motor startup error 2 = Motor rotation error |
1. Turn the printer off, and then turn the
printer on. 2. Check and reseat the fuser and toner cartridge to make
sure they are not hindering gear movement in the drive train. 3. Check
the main motor’s cable to ensure that it is seated properly. 4. If the
error persists, replace the main motor. |
| 62.X PRINTER ERROR |
There is a problem with the printer memory. The X
value refers to the location of the problem: 0 = Internal memory 1 to 4
= DIMM slots 1, 2, 3, or 4 |
1. Reseat the specified DIMM. 2. Replace the specified DIMM |
| 64 PRINTER ERROR alternates with CYCLE POWER |
A scan buffer error occurred |
1. Turn the printer off, and then turn the
printer on. 2. Perform a cold reset. 3. If the message persists, replace
the formatter or firmware DIMM. |
| 66.XX.YY [TYPE] FAILURE alternates with CHECK CABLES AND CYCLE POWER |
An error occurred in an external paper-handling
device. 1st X = Device number in chain 2nd X = Device type 1 Input 2
Output 3 Stapler/stacker unit YY = Device specific error |
Press GO to clear the message. If the message
will not clear: 1. Turn the printer off, and then turn the printer on.
3. Check and reseat all cables between the printer and the specified
device. 4. Reseat the external paperhandling device. 5. Replace the
unit. On 5si, 8000, 8100 check the C-link hook up. Also check the
external paper handling PCA |
| 68 NVRAM ERROR CHECK SETTINGS |
An error occurred in the printer non-volatile
memory (NVRAM) and one or more printer settings has been reset to its
factory default |
1. Print a configuration page and check the printer settings to
determine which values have changed. 2. Hold down CANCEL JOB while
turning the printer on. This will clean up the NVRAM by removing old
areas that are not being used. 3. Replace the formatter.
|
| 68.X PERMANENT STORAGE ERROR alternates with CHECK SETTINGS |
An error occurred in the printer’s permanent storage and one or more printer settings has been reset to its factory default. |
Print a configuration page and check the printer settings to determine which values have changed. |
| 68.X PERMANENT STORAGE FULL |
The printer’s permanent storage is full. Some settings might have been reset to the factory defaults. |
1. Print a configuration page and check the
printer settings to determine which values have changed. 2. Hold down
CANCEL JOB while turning the printer on. This will clean up the
permanent storage by removing old areas that are not being used. |
| 69.X PRINTER ERROR alternates with CYCLE POWER TO CONTINUE |
A temporary printing error occurred. X description: 0 = The duplex mechanism has failed |
1. Turn the printer off, and then turn the printer on. 2. Reseat the duplexer. 3. Replace the duplexer |
| 79 SERVICE [XXXX] |
The printer detected an error. |
1. Press CANCEL JOB to clear the print job from
the printer memory. 2. Turn the printer off, and then turn the printer
on. 3. Try printing a job from a different software application. If the
job prints, go back to the first application and try printing a
different file. (If the message only appears with a certain software
application or print job, contact the software vendor for assistance.)
4. If the message persists with different software applications and
print jobs, disconnect all cables to the printer that connect it to the
network or printer. 5. Turn the printer off. 6. Remove all memory DIMMs
or third-party DIMMs from the printer. (Do not remove the firmware DIMM
in the lowest DIMM slot.) 7. Remove all EIO devices from the printer. 8.
Turn the printer on. 9. If the error no longer exists, install each
DIMM and EIO device one at a time, making sure to turn the printer off
and back on as you install each device. 10. Replace a DIMM or EIO device
if you determine that it causes the error. 11. Remember to reconnect
all cables that connect the printer to the network or computer. 12. If
the error persists, replace the firmware DIMM. 13. Replace the
formatter. |
| 79 & 80 errors - general info. |
For trouble shooting 79 and 80 errors you want to determine if external I/O devices are the cause or if it is the formatter. |
Remove all external I/O devices (JetDirect, memory, etc.) and see if problem persists. If not, replace the formatter. |
| 8X.YYYY EIO [Z] ERROR |
The EIO accessory in slot [z] has encountered a
critical error. [z] description: 1 = EIO slot 1—The printer detected an
error with the EIO accessory. 2 = EIO slot 2—The printer detected an
error with the EIO accessory. 6 = EIO slot 1—The EIO accessory detected
an error. 7 = EIO slot 2—The EIO accessory detected an error. |
1. Turn the printer off, and then turn the
printer on. 2. Turn the printer off, reseat the EIO accessory in slot
[z], and then turn the printer on. 3. Turn the printer off, remove the
EIO accessory from slot [z], install it in a different EIO slot, and
turn the printer on. 4. Replace the EIO accessory in slot [z]. |
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